ISO/IEC 20000 – Training Courses & Certification: Introduction
ISO /IEC 20000 – TRAINING COURSES & CERTIFICATION: INTRODUCTION Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview What is ISO/IEC 20000? The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve […]
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