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Customer Service Training

Enroll now to take your customer service to the next level and achieve your targets!

This course is open to anyone who wants to develop their customer service skills and become a certified customer service.

Customer Service Training

Welcome to the customer service training course website for Makintouch Consulting! This course is designed to equip our customer service representatives with the skills and knowledge they need to provide exceptional customer service to our clients.

Course Overview

The course will cover the following topics:

  1. Understanding Customer Service
  • The importance of customer service
  • Customer service expectations
  • The impact of good and bad customer service
  1. Communication Skills
  • Effective communication
  • Active listening
  • Verbal and nonverbal communication
  1. Dealing with Challenging Customers
  • Handling complaints
  • Diffusing angry customers
  • Dealing with difficult situations
  1. Time Management
  • Prioritizing tasks
  • Managing workload
  • Meeting deadlines
  1. Building Customer Relationships
  • Building rapport
  • Creating a positive customer experience
  • Retaining customers

What Our Students Have to Say

"As a client of Makintouch, I would recommend the company as a leading PC-based training school. When we needed half day courses to fit the schedules of our employees they were able to customize them to meet our company’s needs" – Java Struts
Taiwo Alaka
I would recommend this course as it is up to date with the current release which is quite rare as things move on so fast. The classroom set up worked well and the labs were good and relevant to the course.’ – Oracle
Kayode Akinpelu
Stanbic IBTC

We have trained individuals & delegates from companies you know.

Enroll now to take your Customer Service to the next level and achieve your sales targets!

Kindly fill the form with your contact details and our training advisor will contact you quick to discuss about your Customer service training program.

If you have any questions about the course, please contact us at