

As an international standard, ISO 9001 specifies the requirements for organizations that want to ensure continual improvement and meet customers’ needs. ISO 9001 was specifically designed to serve as a guiding framework for organizations of all sizes and industries as it provides a firm customer focus, namely delivering qualitative goods and services, which subsequently leads to customer satisfaction. The implementation of a Quality Management System is a strategic decision for organizations that aspire to improve their overall performance and provide a strong basis for sustainable development initiatives. The standard assists organizations and/or professionals to plan processes, interactions and have a risk-based thinking.
ISO 9001 Introduction training course enables you to comprehend the basic concepts of a Quality Management System (QMS).
By attending the ISO 9001 Introduction course, you will understand the importance of a Quality Management System and the benefits that businesses, society and governments can obtain.
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Day 1: Introduction to Quality Management Systems (QMS) concepts as required by ISO 9001
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