ISO/IEC 20000 – Training Courses & Certification: Introduction


Course Overview

What is ISO/IEC 20000?

The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS.

The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.


Course Objectives

  • Understand the concepts, approaches, methods, and techniques used to implement a service management system.
  • Understand the basic elements of a Service Management System (SMS).

Course Prequisites


Target Audience

  • Individuals interested in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS) 

Day 1: Introduction to service management framework principles and concepts based on ISO/IEC 20000

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