DYNAMICS 365 FUNDAMENTALS

Course Overview

Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.

Course Objectives

  • Identify the key functionalities and modules of Dynamics 365
  • Describe cloud concepts
  • Describe the Dynamics 365 security model
  • Explain licensing and deployment considerations
 

Course Prequisites

  • No formal pre-requisites for this course.

Target Audience

IT Professionals

Introduction to Business Applications

  • Overview of apps
  • Apps for Customer Engagement
  • Apps for Unified Operations
  • The Power Platform
  • Application basics

Cloud concepts

  • Overview of cloud architecture
  • Different types of cloud services available
  • Comparing cloud offerings with corresponding on-premises offerings

Managing deployments and releases

  • Types of deployments
  • Types of releases
  • Security concepts and roles
  • Roles and teams
  • GDPR

Licensing, onboarding, and support

  • Finding and working with a partner
  • Licensing options
  • Getting set up

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