Cisco Unified

DEPLOYING CISCO UNIFIED CONTACT CENTER EXPRESS (UCCXD) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview This course, Deploying Cisco Unified Contact Center Express (UCCX) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and […]

DEPLOYING CISCO UNIFIED CONTACT CENTER ENTERPRISE (DUCCE) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This

ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE WITH CVP PART 2 (AUCCE2) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE

ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE WITH CVP PART 1 (AUCCE1) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE

ADMINISTERING CISCO UNIFIED INTELLIGENCE CENTER (ACUIC) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive,

ADVANCED CONTACT CENTER EXPRESS SCRIPTING LABS (ACCXSL) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Advanced Contact Center Express Scripting Labs v11.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated

ACANO CERTIFIED EXPERT TRAINING 2 (ACE2) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview An advanced hands-on course, ACE II builds on the learning acquired in ACE I, and goes deeper into complex, global deployments and architectures. Upon completion of the course, students will be capable of customized solution design, solution customization

ACANO CERTIFIED EXPERT TRAINING 1 (ACE1) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview An advanced hands-on course, ACE I assists technicians and engineers fully understand how to install, configure, support and troubleshoot the Acano software solution on the Acano Server and on standard servers in a virtualized environment. Students will gain

ADVANCED ADMINISTRATION OF UNIFIED COMMUNICATIONS MANAGER AND FEATURES (AAUCMF) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview  Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services,