In Nigeria, maintenance can be defined as one of our major problems, from the highest level to the lowest level of the hierarchy, we don’t plan to maintain as much as we plan to deliver an item or anything in general. In a Tech-based organization, ITIL certification is one of the most important certifications, especially …
ITIL® Intermediate OSA Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time, …
ITIL® Intermediate SS Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview This ITIL Intermediate SS training will give you the expertise to implement the principles and processes in IT service management. You will be able to identify risks, challenges, and critical success factors in the IT service lifecycle, create and operate customer-focused …
ITIL® Intermediate SO Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and …
ITIL® 4 Specialist: High Velocity IT Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview This ITIL 4 Specialist: HVIT course will help you become familiar with working practices like agile and lean management and technologies such as automation testing, cloud, and more. This course is relevant for ITIL Managing Professionals (ITIL MPs) …
ITIL® 4 Specialist: Drive Stakeholder Value Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact …
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ITIL 4 Specialist: Create, Deliver and Support Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services …
ITIL® 4 Strategist: Direct, Plan, and Improve Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification training is relevant to both the ITIL Managing …
ITIL 4 Managing Professional Transition Module Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows …
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ITIL® 4 Foundation Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and …
