CISCO

AUCCE2: Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE2)

ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE WITH CVP PART 2 (AUCCE2) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE […]

AUCCE2: Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE2) Read More »

AUCCE1: Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE1)

ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE WITH CVP PART 1 (AUCCE1) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE

AUCCE1: Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE1) Read More »

APCCE: Administering Packaged Contact Center Enterprise (APCCE)

ADMINISTERING PACKAGED CONTACT CENTER ENTERPRISE (APCCE) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage

APCCE: Administering Packaged Contact Center Enterprise (APCCE) Read More »

ACUIC: Administering Cisco Unified Intelligence Center (ACUIC)

ADMINISTERING CISCO UNIFIED INTELLIGENCE CENTER (ACUIC) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive,

ACUIC: Administering Cisco Unified Intelligence Center (ACUIC) Read More »

ACCXSL: Advanced Contact Center Express Scripting Labs (ACCXSL)

ADVANCED CONTACT CENTER EXPRESS SCRIPTING LABS (ACCXSL) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Advanced Contact Center Express Scripting Labs v11.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated

ACCXSL: Advanced Contact Center Express Scripting Labs (ACCXSL) Read More »

VFCC: Voice Foundations for Cisco Collaboration (VFCC)

VOICE FOUNDATIONS FOR CISCO COLLABORATION (VFCC) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Voice Foundations for Cisco Collaboration (VFCC) is designed for engineers or administrators who are: new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a fundamental knowledge of Cisco Voice

VFCC: Voice Foundations for Cisco Collaboration (VFCC) Read More »

SIPTO: SIP Trunk Operations (SIPTO)

SIP TRUNK OPERATIONS (SIPTO) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview SIP Trunk Operations (SIPTO) is a 5-day instructor led course that is intended for Cisco telephony administrators who need to understand the features and functionality of the SIP protocol, as implemented in the Cisco Unified Communications environment. The course begins

SIPTO: SIP Trunk Operations (SIPTO) Read More »

QOS: Implementing Cisco Quality of Service (QOS)

IMPLEMENTING CISCO QUALITY OF SERVICE (QOS) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Implementing Cisco Quality of Service (QOS) v2.5 provides learners with in-depth knowledge of QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. The curriculum covers the theory of

QOS: Implementing Cisco Quality of Service (QOS) Read More »

ICER: Implementing Cisco Emergency Responder (ICER)

IMPLEMENTING CISCO EMERGENCY RESPONDER (ICER) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative

ICER: Implementing Cisco Emergency Responder (ICER) Read More »

CLICA: Implementing Cisco Collaboration Applications (CLICA)

IMPLEMENTING CISCO COLLABORATION APPLICATIONS (CLICA) Available Dates Course Objectives Prerequisites Target Audience Course Outline Course Overview The Implementing Cisco Collaboration Applications (CLICA) course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco© Unified IM & Presence,

CLICA: Implementing Cisco Collaboration Applications (CLICA) Read More »