Learn how to provide a systematic approach to IT service management (ITSM). After taking this training, the goal is to improve efficiency and achieve predictable service delivery to your company.
ITIL 4 is the latest version of the information technology infrastructure library, released in 2019—this version is, so far, the most agile, customizable, and flexible. ITIL 4 offers a systematic approach to ITSM with more stable IT environments, reduced expenses, better awareness of risk, and enhanced customer support. The methodologies focus more on automated processes, the integration and expansion of service management beyond IT, and the improvement of collaboration and communication across the entire organization.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
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