ITIL® Intermediate SS

Course Overview

This ITIL Intermediate SS training will give you the expertise to implement the principles and processes in IT service management. You will be able to identify risks, challenges, and critical success factors in the IT service lifecycle, create and operate customer-focused ITIL service strategies, and prepare for the ITIL SS certification exam.

Course Objectives

  • Service strategy principles
  • Service strategy technologies
  • Service strategy processes
  • Service strategy implementation
  • ITIL service strategies for customers
  • Critical Success Factors
  • Challenges and risks

Course Prequisites

  • For the ITIL Intermediate Service Strategy certification, a candidate should take the training with an accredited training organization and an ITIL Foundation Certificate in IT Service Management. Basic IT proficiency and two years of IT experience are highly desirable.

Target Audience

ITIL Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles, and supporting activities within the ITIL Service Strategy. This certification is best suited for Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers, team leaders, service designers, IT architects, planners, consultants, audit managers, security managers, ITSM trainers.

ITIL® Intermediate SS

Learning Unit 00 – Introductory Lesson

Learning Unit 01 – Introduction to Service Strategy

Learning Unit 02 – Service Management as a Practice

Learning Unit 03 – Service Strategy Principles

Learning Unit 04 – Service Strategy Processes

Learning Unit 05 – Service Strategy, Governance, Architecture and ITSM Implementation Strategies53:53Preview

Learning Unit 06 – Organizing for Service Strategy

Learning Unit 07 – Technology Considerations

Learning Unit 08 – Implementing Service Strategy

Learning Unit 09 – Challenges, Critical Success Factors and Risks

Learning Unit 10 – Summary and Directed Studies

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