ITIL® Intermediate SO Certification Training

ITIL® Intermediate SO

Course Overview

Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.

Course Objectives

  • Service Operation purpose
  • Key components of ITIL library
  • Service Operation processes
  • Service Operation activities
  • Service desk
  • Critical Success Factors
  • Challenges and risks

Course Prequisites

  • To be eligible for taking the ITIL Intermediate SO examination, the candidate should take the training with an accredited training organization. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (specifically Chapter 2: Service Management as a Practice).

Target Audience

The target group for the ITIL Intermediate SO Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.

ITIL Intermediate SO

Learning Unit 00 – Introductory Lesson

Learning Unit 01 – Introduction to Service Operation

Learning Unit 02 – Service Operation Principles

Learning unit 03 – Service Operation Processes

Learning Unit 04 – Common Service Operation Activities

Learning Unit 05 – Organizing for Service Operation

Learning Unit 06 – Technology Considerations

Learning Unit 07 – Implementation of Service Operation

Learning Unit 08 – Challenges, Critical Success Factors and Risks

Learning unit 09 – Summary, case studies, exam preparation and directed

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