ITIL® 4 Strategist: Direct, Plan, and Improve
Course Overview
You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification training is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.
Course Objectives
- Operating Model
- Strategy tactics operations
- Governance compliance mgt
- Risk management in DPI
- Optimization of workflow
- Value stream mapping
Course Prequisites
- To be eligible for this ITIL Strategist training, applicants should have:
Passed the ITIL 4 Foundation examination AND
Attended an accredited training course for this module
Target Audience
This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
Course Outline
ITIL® 4 Strategist – Direct, Plan, and Improve
Lesson 01 – Course Introduction
Lesson 02 – Key Concepts of DPI
Lesson 03 – Key Principles and Methods of Direction and Planning
Lesson 04 – Governance, Risk, and Compliance
Lesson 05 – Continual Improvement
Lesson 06 – Communication and Organizational Change Management
Lesson 07 – Measurement and Reporting
Lesson 08 – Value Streams and Practices
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