ITIL® 4 Strategist: Direct, Plan, and Improve

Course Overview

You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification training is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.

Course Objectives

  • Operating Model
  • Strategy tactics operations
  • Governance compliance mgt
  • Risk management in DPI
  • Optimization of workflow
  • Value stream mapping

Course Prequisites

  • To be eligible for this ITIL Strategist training, applicants should have: 
    Passed the ITIL 4 Foundation examination AND 
    Attended an accredited training course for this module

Target Audience

This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

ITIL® 4 Strategist – Direct, Plan, and Improve

Lesson 01 – Course Introduction

Lesson 02 – Key Concepts of DPI

Lesson 03 – Key Principles and Methods of Direction and Planning

Lesson 04 – Governance, Risk, and Compliance

Lesson 05 – Continual Improvement

Lesson 06 – Communication and Organizational Change Management

Lesson 07 – Measurement and Reporting

Lesson 08 – Value Streams and Practices

What Our Students Have to Say

"As a client of Makintouch, I would recommend the company as a leading PC-based training school. When we needed half day courses to fit the schedules of our employees they were able to customize them to meet our company’s needs" – Java Struts
Taiwo Alaka
MTN
I would recommend this course as it is up to date with the current release which is quite rare as things move on so fast. The classroom set up worked well and the labs were good and relevant to the course.’ – Oracle
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