ITIL® 4 Specialist: Drive Stakeholder Value

Course Overview

The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.

Course Objectives

  • Multisupplier management
  • Relationship management
  • CX and UX design
  • Customer journey mapping
  • Communication
  • SLA design

Course Prequisites

  • To be eligible for this certification, applicants should have: 
    Passed the ITIL 4 Foundation examination  
    Attended an accredited training course for this module

Target Audience

This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.

ITIL 4 Specialist – Drive Stakeholder Value

Lesson 01 – Course Introduction

Lesson 02 – The Customer Journey

Lesson 03 – Targeting Markets and Stakeholders

Lesson 04 – Fostering Stakeholder Relationships

Lesson 05 – Shape Demand and Define Service Offerings

Lesson 06 – Align Expectations and Agree Services

Lesson 07 – Onboard and Offboard Customers and Users

Lesson 08 – Continual Value Co-Creation

Lesson 09 – Service Value Realization

What Our Students Have to Say

"As a client of Makintouch, I would recommend the company as a leading PC-based training school. When we needed half day courses to fit the schedules of our employees they were able to customize them to meet our company’s needs" – Java Struts
Taiwo Alaka
I would recommend this course as it is up to date with the current release which is quite rare as things move on so fast. The classroom set up worked well and the labs were good and relevant to the course.’ – Oracle
Kayode Akinpelu
Stanbic IBTC