ITIL 4 Specialist: Create, Deliver and Support

Course Overview

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

Course Objectives

  • Service design
  • Software development
  • Software management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Course Prequisites

  • To be eligible for this ITIL Specialist training, applicants should have: 
    Passed the ITIL 4 Foundation examination  AND 
    Attended an accredited training course for this module

Target Audience

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

ITIL® 4 Specialist: Create, Deliver, and Support

Lesson 01 – Course Introduction

Lesson 02 – Service Value System to Create, Deliver, and Support Services

Lesson 03 – Value Streams to Create, Deliver, and Support

Lesson 04 – Create, Deliver, and Support Services

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