ITIL 4 Specialist: Create, Deliver and Support

Course Overview

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

Course Objectives

  • Service design
  • Software development
  • Software management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Course Prequisites

  • To be eligible for this ITIL Specialist training, applicants should have: 
    Passed the ITIL 4 Foundation examination  AND 
    Attended an accredited training course for this module

Target Audience

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

ITIL® 4 Specialist: Create, Deliver, and Support

Lesson 01 – Course Introduction

Lesson 02 – Service Value System to Create, Deliver, and Support Services

Lesson 03 – Value Streams to Create, Deliver, and Support

Lesson 04 – Create, Deliver, and Support Services

What Our Students Have to Say

"As a client of Makintouch, I would recommend the company as a leading PC-based training school. When we needed half day courses to fit the schedules of our employees they were able to customize them to meet our company’s needs" – Java Struts
Taiwo Alaka
I would recommend this course as it is up to date with the current release which is quite rare as things move on so fast. The classroom set up worked well and the labs were good and relevant to the course.’ – Oracle
Kayode Akinpelu
Stanbic IBTC