ITIL 4 Managing Professional Transition Module

Course Overview

The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management.

Course Objectives

  • Concepts of service management
  • ITIL guiding principles
  • Activities of the service value chain
  • Build service value stream
  • Create and support services
  • Foster stakeholder relationship
  • Change management

Course Prequisites

  • To be eligible to take this transition module, you should have:
    ITIL Expert (v3) certificate     OR A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions     OR ITIL 4 Foundation and 15 credits from the ITIL V3 system In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.

Target Audience

ITIL V3 certified professionals transitioning to ITIL 4 are best suited for this course. This course also is appropriate for IT managers, IT architects, system administrators, operations managers, database administrators, service delivery professionals, quality analysts, development teams, and process owners and practitioners.

ITIL® 4 Managing Professional Transition Module Training

Lesson 01 – Course Introduction

Lesson 02 – ITIL 4 Foundation

Lesson 03 – Create, Deliver, and Support (CDS)

Lesson 04 – Drive Stakeholder Value (DSV)

Lesson 05 – High Velocity IT (HVIT)

Lesson 06 – Direct, Plan, and Improve (DPI)

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