ITIL® 4 Foundation

Course Overview

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Course Objectives

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Course Prequisites

  • To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

Target Audience

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

ITIL® 4 Foundation

Lesson 01 – Course Introduction

Lesson 02 – Key Concepts of Service Management

Lesson 03 – Four Dimensions of Service Management

Lesson 04 – The ITIL Service Value System

Lesson 05 – The Service Value Chain

Lesson 06 – ITIL Management Practices

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